<h2>How to Withdraw Cash from M-Pesa at an M-Pesa Agent via SIM Toolkit (STK)</h2>
This is the traditional method using your phone's SIM toolkit menu.
Steps:
<ol>
<li>Access M-Pesa Menu
<ul>
<li>Select M-PESA from your phone's main menu</li>
</ul>
</li>
<li>Choose Withdrawal Option
<ul>
<li>Select withdraw cash</li>
</ul>
</li>
<li>Select Agent Withdrawal
<ul>
<li>Select from agent</li>
</ul>
</li>
<li>Enter Agent Details
<ul>
<li>Enter agent number which is displayed at the agent's shop</li>
</ul>
</li>
<li>Specify Amount
<ul>
<li>Enter the amount you wish to withdraw</li>
</ul>
</li>
<li>Confirm Transaction
<ul>
<li>Confirm to accept transaction details</li>
<li>Enter your M-Pesa PIN when prompted</li>
</ul>
</li>
<li>Receive Confirmation
<ul>
<li>You and the agent will receive an SMS confirming the transaction. The agent will give you the cash.</li>
</ul>
</li>
</ol>

<h2>How to Withdraw Cash from M-Pesa at an M-Pesa Agent via M-Pesa Super App</h2>
The M-Pesa Super App provides a modern, user-friendly interface for withdrawals.
Steps:
<ol>
<li>Launch the App
<ul>
<li>Launch the M-PESA Super App on your smartphone</li>
</ul>
</li>
<li>Navigate to Withdrawal
<ul>
<li>On the home screen, Select withdraw</li>
</ul>
</li>
<li>Choose Agent Withdrawal
<ul>
<li>Select withdraw at agent</li>
</ul>
</li>
<li>Enter Agent Information
<ul>
<li>Enter agent number which is displayed at the agent's shop</li>
</ul>
</li>
<li>Input Amount
<ul>
<li>Enter the amount you wish to withdraw</li>
</ul>
</li>
<li>Complete Transaction
<ul>
<li>Confirm and accept transaction details</li>
<li>Use M-Pesa PIN or biometric authentication</li>
</ul>
</li>
<li>Collect Cash
<ul>
<li>You and the agent will receive an SMS confirming the transaction</li>
<li>Present the SMS to the agent and collect your cash</li>
</ul>
</li>
</ol>

<h2>How to Withdraw Cash from M-Pesa at an M-Pesa Agent via My Safaricom App</h2>
The Safaricom app integrates M-Pesa services with other Safaricom offerings.
Steps:
<ol>
<li>Open Safaricom App
<ul>
<li>Launch the M-PESA My Safaricom app</li>
</ul>
</li>
<li>Access M-Pesa Services
<ul>
<li>On the M-PESA tab, Select withdraw cash</li>
</ul>
</li>
<li>Select Agent Option
<ul>
<li>Select from agent</li>
</ul>
</li>
<li>Provide Agent Details
<ul>
<li>Enter agent number which is displayed at the agent's shop</li>
</ul>
</li>
<li>Enter Withdrawal Amount
<ul>
<li>Enter the amount you wish to withdraw</li>
</ul>
</li>
<li>Authorize Transaction
<ul>
<li>Confirm and accept transaction details</li>
<li>Enter your M-Pesa PIN</li>
</ul>
</li>
<li>Complete at Agent
<ul>
<li>Both you and agent receive SMS confirmation</li>
<li>Agent provides cash equivalent to withdrawal amount</li>
</ul>
</li>
</ol>

<h2>How to Withdraw Cash from M-Pesa at an M-Pesa Agent via USSD (*334#)</h2>
The USSD method works on all phone types and doesn't require internet connectivity.
Steps:
<ol>
<li>Dial USSD Code
<ul>
<li>Dial *334# from your registered Safaricom line</li>
</ul>
</li>
<li>Select Withdrawal
<ul>
<li>Select withdraw cash from the menu</li>
</ul>
</li>
<li>Choose Agent Withdrawal
<ul>
<li>Select withdraw from agent</li>
</ul>
</li>
<li>Enter Agent Number
<ul>
<li>Enter agent number which is displayed at the agent's shop</li>
</ul>
</li>
<li>Specify Amount
<ul>
<li>Enter the amount you wish to withdraw</li>
</ul>
</li>
<li>Confirm Details
<ul>
<li>Confirm and accept transaction details</li>
<li>Enter your M-Pesa PIN when prompted</li>
</ul>
</li>
<li>Finalize at Agent
<ul>
<li>You and the agent will receive an SMS confirming the transaction</li>
<li>Present confirmation to agent for cash disbursement</li>
</ul>
</li>
</ol>

<h2>Withdrawing from an Agent Security and Safety Tips</h2>
<h3>Transaction Security</h3>
<ol>
<li>Verify Agent Legitimacy
<ul>
<li>Use only authorized M-Pesa agents with official signage</li>
<li>Check that the agent number matches the displayed number</li>
</ul>
</li>
<li>PIN Protection
<ul>
<li>Never share your M-Pesa PIN with the agent or anyone else</li>
<li>Enter your PIN privately on your own phone</li>
</ul>
</li>
<li>Amount Verification
<ul>
<li>Double-check the withdrawal amount before confirming</li>
<li>Ensure you can afford the transaction fees</li>
</ul>
</li>
<li>SMS Confirmation
<ul>
<li>Always wait for SMS confirmation before proceeding</li>
<li>Don't complete the transaction if you don't receive confirmation</li>
</ul>
</li>
</ol>
<h3>At the Agent Location</h3>
<ol>
<li>Count Your Money
<ul>
<li>Count the cash provided by the agent before leaving</li>
<li>Verify the amount matches your withdrawal request</li>
</ul>
</li>
<li>Keep Records
<ul>
<li>Save the SMS confirmation for your records</li>
<li>Note the transaction details for future reference</li>
</ul>
</li>
<li>Report Issues
<ul>
<li>Report any discrepancies immediately to customer care</li>
<li>Contact Safaricom if the agent refuses to provide cash after confirmation</li>
</ul>
</li>
</ol>

How to get quick access to your cash with M-Pesa agent withdrawals. Learn how to safely withdraw money using the SIM toolkit, M-Pesa Super App, or USSD code, and find an agent near you.

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